FIRST GAME LIMITED

Terms of Service

Terms of Service

Last updated: April 24, 2026

Welcome to First Game Limited.

These Terms of Service, also referred to as the “Terms,” apply to your access to and use of firstgameltd.com, our products, services, quotations, invoices, communications, and any business transactions with First Game Limited.

By accessing our website, placing an order, requesting a quotation, making payment, confirming production details, or purchasing products from First Game Limited, you agree to these Terms.

If you do not agree to these Terms, please do not use our website or purchase from us.

1. Company Information

First Game Limited sells in-stock and customized product shells from China to business customers worldwide, mainly in the USA and Europe.

Website: firstgameltd.com
Email: info@firstgameltd.com
Company registration jurisdiction: Hong Kong

2. B2B Sales Only

First Game Limited sells to business customers only.

By placing an order, requesting a quotation, confirming production, or making payment, you confirm that:

  • You are purchasing for business, resale, distribution, repair, modification, customization, or other commercial purposes;
  • You are not purchasing as an individual consumer;
  • You have authority to act on behalf of your company or business;
  • The information you provide to us is accurate, complete, and up to date.

These Terms are intended for B2B commercial transactions.

3. Products

First Game Limited may offer two main types of products:

  1. In-stock products
    Standard products that may be sold to multiple business customers.

  2. Customized products
    Products made, modified, colored, printed, packaged, or arranged according to customer-specific requirements.

Customized products may include, but are not limited to:

  • Made-to-order shells
  • Customer-specific designs
  • Custom colors
  • Logo-printed products
  • Private-label products
  • Modified shells
  • Special production requests
  • Products made according to customer-provided specifications

Product images, descriptions, colors, measurements, packaging, and other information shown on our website or in communications are for reference only unless expressly confirmed in writing.

Due to differences in screens, lighting, materials, production batches, and manufacturing processes, actual products may have reasonable variations.

4. Quotations and Orders

Any quotation provided by First Game Limited is valid only for the period stated in the quotation.

If no validity period is stated, the quotation may be changed or withdrawn at any time before payment or written order confirmation.

An order is not accepted until First Game Limited confirms the order in writing or issues an invoice and receives the required payment.

We reserve the right to refuse, cancel, or reject any order at our discretion, including but not limited to cases involving:

  • Incorrect pricing
  • Product unavailability
  • Production limitations
  • Compliance concerns
  • Payment issues
  • Suspicious or fraudulent activity
  • Destination-country import restrictions
  • Buyer-side risk or unreasonable requests

5. Order Confirmation

For customized products, the buyer is responsible for carefully checking and confirming all order details before production.

This may include, but is not limited to:

  • Product model
  • Color
  • Quantity
  • Logo
  • Artwork
  • Design file
  • Material
  • Packaging
  • Labeling
  • Customization details
  • Shipping information
  • Production requirements

Once the buyer confirms the order details, design, sample, quotation, invoice, or production arrangement, the order may be treated as final and production may begin.

First Game Limited is not responsible for errors caused by incorrect, incomplete, unclear, or unconfirmed information provided by the buyer.

6. Payment Terms

First Game Limited does not accept credit cards.

Accepted payment methods may include:

  • Bank transfer
  • Cryptocurrency
  • WeChat Pay
  • Alipay
  • Other payment methods agreed by First Game Limited in writing

Orders will only be processed after full payment has been received and cleared unless otherwise agreed in writing.

The buyer is responsible for all bank fees, intermediary bank fees, blockchain network fees, payment service fees, exchange-rate costs, and other payment-related charges unless otherwise agreed in writing.

For cryptocurrency payments, the order value is based on the agreed invoice currency amount at the time of payment. First Game Limited is not responsible for cryptocurrency price fluctuations, blockchain delays, network fees, exchange-rate changes, or third-party payment costs.

Cryptocurrency refunds, if approved, will be calculated based on the original agreed invoice currency amount, not the cryptocurrency market value at the time of refund.

7. Pricing

Prices may be quoted in USD or another currency agreed by both parties.

Prices may change due to factors including, but not limited to:

  • Material cost changes
  • Exchange-rate changes
  • Production cost changes
  • Shipping cost changes
  • Supplier price changes
  • Order quantity changes
  • Customization requirements
  • Packaging requirements
  • Urgency or special handling

Unless expressly stated in writing, product prices do not include shipping fees, import duties, import VAT, tariffs, customs fees, taxes, brokerage fees, or other destination-country charges.

8. Production and Lead Time

Any production time, processing time, or delivery estimate provided by First Game Limited is an estimate only and is not guaranteed unless expressly agreed in writing.

Production or processing time may be affected by:

  • Product availability
  • Order quantity
  • Customization complexity
  • Sample confirmation
  • Buyer confirmation time
  • Factory schedule
  • Material availability
  • Quality inspection
  • Packaging requirements
  • Logistics arrangement
  • Force majeure events

First Game Limited is not responsible for delays caused by buyer-side confirmation delays, incomplete information, supplier delays, logistics issues, customs issues, government actions, or events beyond our reasonable control.

9. Pre-Dispatch Confirmation

Before dispatch, First Game Limited may provide photos and/or videos of the goods for buyer confirmation.

The confirmation materials may show product appearance, color, quantity, packaging, customization details, or other visible order information.

Once the buyer confirms the goods for dispatch, the order will be considered accepted for the visible details shown in the confirmation materials.

This does not exclude valid claims for hidden defects, wrong shipment, or issues that could not reasonably be identified from the pre-dispatch confirmation materials.

10. Shipping

Orders are usually shipped from China.

Shipping methods may include international courier, air freight, sea freight, railway freight, truck delivery, buyer-appointed freight forwarders, or other logistics methods agreed by both parties.

Shipping cost, delivery method, and delivery time may vary depending on destination, weight, volume, product type, customs requirements, carrier availability, and current international logistics conditions.

Unless otherwise agreed in writing, the buyer is responsible for all shipping costs.

Shipping fees are generally non-refundable once the shipment has been dispatched.

For more details, please refer to our Shipping Policy.

11. Customs Clearance and Import Responsibility

The buyer is responsible for all customs clearance matters in the destination country or region unless otherwise agreed in writing.

This includes, but is not limited to:

  • Ensuring the goods can be legally imported into the destination country or region
  • Providing accurate shipping and import information
  • Handling customs clearance procedures
  • Providing required import documents if requested by customs, carrier, or broker
  • Communicating with the carrier, customs broker, or local customs authority when required
  • Paying any applicable import duties, import VAT, tariffs, customs fees, brokerage fees, taxes, storage fees, or other local charges

First Game Limited is not responsible if the goods are delayed, rejected, returned, confiscated, seized, destroyed, or otherwise unable to pass customs clearance due to destination-country regulations, buyer-side import restrictions, missing buyer documents, unpaid import charges, or any customs-related issue outside our control.

If the buyer refuses delivery, fails to complete customs clearance, provides incorrect shipping information, fails to provide required documents, or fails to pay required import charges, any resulting loss, delay, return shipping cost, storage fee, customs charge, handling fee, or product loss shall be the buyer’s responsibility.

12. Delivery Risk

Unless otherwise agreed in writing, delivery risk transfers to the buyer once the goods are handed over to the carrier, logistics provider, or buyer-appointed freight forwarder.

If the buyer appoints their own freight forwarder, shipping agent, warehouse, or logistics provider, First Game Limited’s delivery responsibility is generally completed once the goods are handed over to that party.

First Game Limited may assist with tracking and logistics communication where commercially reasonable, but we are not responsible for carrier-side delay, loss, damage, customs issue, or delivery failure after the goods have been handed over to the carrier or buyer-appointed forwarder, unless the issue was caused by First Game Limited.

13. Returns, Refunds, and After-Sales Issues

Due to the nature of international B2B transactions and the high cost of international shipping, First Game Limited generally does not accept returns.

Returns are only accepted if First Game Limited has approved the return in writing before the goods are sent back.

Customized products are final sale once the order details, specifications, design, sample, quotation, or production arrangement have been confirmed.

For damaged, defective, wrong, or missing goods, the buyer must contact First Game Limited within 3 calendar days after delivery and provide sufficient evidence.

Evidence may include:

  • Order number or invoice number
  • Clear photos of the issue
  • A clear and continuous open-box video
  • Photos of the shipping label
  • Photos of the outer packaging
  • Photos of the inner packaging
  • Description of the issue

For any claim involving damage, missing items, wrong items, packaging issues, or visible defects, a clear open-box video is required.

After receiving sufficient evidence, First Game Limited will review the case and negotiate a reasonable after-sales solution with the buyer.

Possible solutions may include:

  • Replacement parts
  • Replacement goods in a future shipment
  • Repair support
  • Technical guidance
  • Discount on a future order
  • Store credit
  • Partial refund
  • Full refund, only where appropriate and agreed by First Game Limited
  • Other commercially reasonable solutions agreed by both parties

For more details, please refer to our Refund & Returns Policy.

14. Installation, Modification, and Handling

Product shells may require professional handling, installation, disassembly, repair, or modification.

The buyer is responsible for ensuring that installation, modification, repair, or use is performed correctly.

First Game Limited is not responsible for damage caused by:

  • Incorrect installation
  • Disassembly
  • Repair attempts
  • Modification
  • Misuse
  • Improper storage
  • Improper handling
  • Third-party installation or service
  • Customer-side assembly mistakes

15. Intellectual Property

All content on firstgameltd.com, including text, images, product photos, designs, graphics, logos, layout, and website content, is owned by or licensed to First Game Limited unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, display, sell, or use our website content, product photos, designs, or materials for commercial purposes without our prior written permission.

16. Customer-Provided Designs, Logos, and Materials

If the buyer provides any logo, artwork, design, file, brand name, trademark, image, reference, specification, or other material to First Game Limited, the buyer confirms that:

  • The buyer owns or has the legal right to use such materials;
  • The materials do not infringe any third-party intellectual property rights;
  • The materials do not violate any law or regulation;
  • The buyer has authority to request production, printing, customization, or modification based on such materials.

The buyer is fully responsible for any claim, dispute, loss, damage, cost, or legal issue arising from customer-provided materials.

First Game Limited reserves the right to refuse or cancel any order that may involve intellectual property concerns, legal risks, restricted products, or inappropriate content.

17. Third-Party Brands and Compatibility

Any third-party brand names, trademarks, product names, or model names mentioned on our website or in our communications are used only for identification, compatibility, or reference purposes.

First Game Limited is not affiliated with, endorsed by, sponsored by, or officially connected with any third-party brand owner unless expressly stated in writing.

All third-party trademarks are the property of their respective owners.

The buyer is responsible for ensuring that the purchase, resale, distribution, modification, import, export, marketing, and use of the products comply with applicable laws and third-party rights in the buyer’s destination country or region.

18. Product Compliance

The buyer is responsible for checking and confirming whether the products comply with the laws, regulations, standards, labeling requirements, safety requirements, import requirements, resale requirements, or certification requirements of the destination country or region.

First Game Limited is not responsible if the products cannot be imported, sold, distributed, modified, used, or resold due to destination-country laws, regulations, customs requirements, product compliance rules, or buyer-side market restrictions.

19. Prohibited Uses

You agree not to use our website, products, services, communications, or business relationship for any unlawful, fraudulent, abusive, misleading, or unauthorized purpose.

You agree not to:

  • Provide false or misleading information;
  • Use our products for illegal purposes;
  • Infringe third-party intellectual property rights;
  • Resell or distribute products in violation of applicable laws;
  • Attempt to interfere with our website, systems, business operations, or communications;
  • Use our website content, images, product information, or designs without authorization;
  • Make false claims, chargebacks, payment disputes, or after-sales claims without valid evidence.

20. Limitation of Liability

To the maximum extent permitted by applicable law, First Game Limited shall not be liable for any indirect, incidental, special, consequential, punitive, or commercial loss.

This includes, but is not limited to:

  • Loss of profit
  • Loss of revenue
  • Loss of business opportunity
  • Loss of resale value
  • Loss of customers
  • Loss of reputation
  • Loss caused by shipping delay
  • Loss caused by customs clearance failure
  • Loss caused by installation or modification
  • Loss caused by buyer-side resale or market issues
  • Loss caused by third-party carriers, forwarders, customs brokers, or authorities

To the maximum extent permitted by applicable law, First Game Limited’s total liability for any order shall not exceed the amount actually paid by the buyer for the specific goods giving rise to the claim, excluding shipping fees, customs fees, duties, taxes, payment fees, and other third-party charges.

21. Indemnification

The buyer agrees to indemnify, defend, and hold harmless First Game Limited from and against any claims, losses, damages, liabilities, costs, expenses, or legal fees arising from:

  • Buyer’s breach of these Terms;
  • Buyer’s incorrect or incomplete information;
  • Buyer’s customs clearance failure;
  • Buyer’s import, resale, distribution, modification, or use of the products;
  • Buyer’s customer-provided designs, logos, trademarks, artwork, or materials;
  • Buyer’s violation of any law, regulation, or third-party right;
  • Buyer’s misuse, installation, modification, or handling of the products;
  • Any dispute between the buyer and the buyer’s own customers, distributors, resellers, or end users.

22. Force Majeure and Events Beyond Our Control

First Game Limited shall not be liable for any delay, loss, damage, failure of delivery, non-performance, or partial performance caused by events beyond our reasonable control.

Such events may include, but are not limited to:

  • War, conflict, military action, terrorism, or civil unrest
  • Natural disasters, extreme weather, earthquake, flood, fire, epidemic, or pandemic
  • Government orders, sanctions, import/export restrictions, customs policy changes, or regulatory actions
  • Port congestion, carrier suspension, shipping route disruption, logistics interruption, or transportation accidents
  • Labor strikes, shortage of transportation capacity, power failure, or other events beyond our control

If any such event affects production, shipment, delivery, customs clearance, or performance of an order, First Game Limited will try to communicate with the buyer and assist where commercially reasonable.

However, any delay, additional cost, loss, seizure, destruction, or failure of delivery caused by such events shall not be the responsibility of First Game Limited unless otherwise agreed in writing.

23. Website Information

We try to keep the information on firstgameltd.com accurate and updated, but we do not guarantee that all information, product descriptions, prices, images, availability, or content will always be complete, accurate, current, or error-free.

We reserve the right to correct errors, update information, change product details, modify pricing, or cancel orders affected by incorrect information.

24. Third-Party Links

Our website may contain links to third-party websites, tools, payment providers, logistics providers, or other external services.

First Game Limited is not responsible for third-party websites, services, policies, content, security, availability, or actions.

Your use of third-party services is at your own risk and may be subject to the terms and policies of those third parties.

25. Privacy

Your use of our website and services may involve the collection and processing of business contact information, order information, shipping information, payment information, and communication records.

For more information, please refer to our Privacy Policy.

26. Changes to These Terms

First Game Limited may update, modify, or replace these Terms at any time.

The updated version will be posted on firstgameltd.com with a new “Last updated” date.

Your continued use of our website, services, or business communications after the Terms are updated means you accept the updated Terms.

For existing orders, the terms agreed at the time of order confirmation will generally apply unless both parties agree otherwise in writing.

27. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Hong Kong, unless otherwise required by applicable law or agreed in writing by both parties.

28. Dispute Resolution

Both parties agree to first try to resolve any dispute through friendly negotiation.

If the dispute cannot be resolved through negotiation, the dispute shall be submitted to the courts or dispute resolution authority of Hong Kong, unless otherwise agreed in writing.

The buyer agrees that any claim must be made individually and not as part of any class, collective, or representative action, to the extent permitted by applicable law.

29. Severability

If any part of these Terms is found to be invalid, illegal, or unenforceable, the remaining parts will continue to remain valid and enforceable.

The invalid or unenforceable provision will be replaced or interpreted in a way that most closely reflects the original commercial intention, to the extent permitted by law.

30. Entire Agreement

These Terms, together with our quotation, invoice, order confirmation, Shipping Policy, Refund & Returns Policy, Privacy Policy, and any written agreement between both parties, form the entire agreement between the buyer and First Game Limited regarding the relevant transaction.

If there is any conflict between these Terms and a specific written agreement signed or confirmed by First Game Limited, the specific written agreement shall prevail for that transaction.

31. Contact Us

If you have any questions about these Terms, please contact us.

First Game Limited
Website: firstgameltd.com
Email: info@firstgameltd.com