FIRST GAME LIMITED

Privacy Policy

Privacy Policy

Last updated: April 24, 2026

This Privacy Policy explains how First Game Limited collects, uses, stores, shares, and protects personal information when you visit firstgameltd.com, contact us, request a quotation, place an order, make payment, or communicate with us.

First Game Limited sells in-stock and customized product shells from China to business customers worldwide, mainly in the USA and Europe.

This Privacy Policy applies to our website, business communications, quotations, invoices, order processing, payment verification, shipping arrangements, and after-sales services.

1. B2B Business Customers Only

First Game Limited sells to business customers only.

By using our website, contacting us, requesting a quotation, placing an order, or purchasing from us, you confirm that you are acting for business, resale, distribution, repair, modification, customization, or other commercial purposes, and not as an individual consumer.

However, we may still collect and process personal information relating to business representatives, employees, agents, buyers, purchasing managers, logistics contacts, or other individuals who communicate with us on behalf of a business.

2. Who We Are

For the purposes of this Privacy Policy, the data controller or responsible business is:

First Game Limited
Website: firstgameltd.com
Email: info@firstgameltd.com
Company registration jurisdiction: Hong Kong

If you have any questions about this Privacy Policy or your personal information, please contact us using the details above.

3. Information We Collect

We may collect the following types of information.

3.1 Business Contact Information

This may include:

  • Name
  • Company name
  • Job title or role
  • Business email address
  • Business phone number
  • WhatsApp, WeChat, Telegram, or other communication account
  • Billing address
  • Shipping address
  • Country or region
  • Tax ID, VAT number, EORI number, or other import-related information where required

3.2 Order and Transaction Information

This may include:

  • Products ordered
  • Product specifications
  • Customization requirements
  • Design preferences
  • Order quantity
  • Quotation details
  • Invoice details
  • Order history
  • Shipping method
  • Tracking information
  • Delivery status
  • After-sales communication
  • Photos, videos, or other materials related to product confirmation or claims

3.3 Payment Information

We do not accept credit cards and we do not collect credit card information.

Our accepted payment methods may include bank transfer, cryptocurrency, WeChat Pay, Alipay, or other payment methods agreed in writing.

Depending on the payment method, we may collect or receive limited payment-related information, such as:

  • Payment confirmation
  • Payer name
  • Bank transfer reference
  • Transaction record
  • Cryptocurrency wallet address
  • Blockchain transaction hash
  • WeChat Pay or Alipay payment confirmation
  • Payment amount
  • Payment date
  • Currency information

We do not control third-party payment platforms, banks, blockchain networks, or wallet providers. Their use of your information is subject to their own privacy policies and terms.

3.4 Communication Information

When you contact us, we may collect and store communication records, including:

  • Emails
  • Website form submissions
  • WhatsApp messages
  • WeChat messages
  • Chat records
  • Call notes
  • Inquiry details
  • Product requirements
  • Uploaded images, videos, documents, or design files

3.5 Customer-Provided Materials

If you provide logos, artwork, design files, images, brand references, packaging information, or other customization materials, we may process those materials for quotation, production, confirmation, quality control, shipping, and after-sales purposes.

You are responsible for ensuring that you have the legal right to provide and use such materials.

3.6 Website and Technical Information

When you visit our website, we may automatically collect certain technical information, such as:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Pages visited
  • Date and time of visit
  • Approximate location based on IP address
  • Cookies or similar tracking technologies
  • Website usage and performance data

4. How We Collect Information

We may collect information directly from you when you:

  • Visit our website
  • Contact us by email, website form, WhatsApp, WeChat, or other channels
  • Request a quotation
  • Place an order
  • Confirm product details
  • Provide customization requirements
  • Make payment
  • Arrange shipping
  • Submit an after-sales claim
  • Provide photos, videos, design files, or other materials

We may also collect limited information from third parties, including:

  • Payment providers
  • Banks
  • Logistics providers
  • Freight forwarders
  • Customs brokers
  • Business partners
  • Website analytics providers
  • Public business sources where relevant

5. How We Use Information

We may use personal information for the following purposes:

  • Responding to inquiries
  • Preparing quotations
  • Processing orders
  • Confirming product requirements
  • Producing customized products
  • Verifying payments
  • Arranging shipping and delivery
  • Handling customs-related communication
  • Providing tracking information
  • Managing after-sales issues
  • Reviewing open-box videos, photos, and claim evidence
  • Providing customer support
  • Maintaining business records
  • Preventing fraud or misuse
  • Improving our website, products, and services
  • Communicating about orders, quotations, payments, shipping, or after-sales matters
  • Complying with legal, tax, accounting, customs, sanctions, export control, or regulatory obligations
  • Protecting our rights, property, business interests, and legal position

6. Legal Basis for Processing

Where applicable data protection laws require a legal basis, we may process personal information based on one or more of the following legal bases:

6.1 Contract or Pre-Contract Steps

We process information when necessary to respond to inquiries, provide quotations, process orders, arrange payment, produce goods, ship products, or provide after-sales support.

6.2 Legitimate Business Interests

We may process information for our legitimate business interests, including business communication, customer relationship management, fraud prevention, quality control, record keeping, website improvement, and protection of our legal rights.

6.3 Legal Obligation

We may process information where necessary to comply with applicable laws, regulations, tax rules, accounting requirements, customs requirements, sanctions rules, import/export rules, or lawful requests from authorities.

6.4 Consent

Where required by law, we may rely on your consent, such as for certain cookies, marketing communications, or optional data processing activities. Where we rely on consent, you may withdraw your consent at any time.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, improve performance, understand usage, and support basic analytics.

Cookies may include:

  • Essential cookies required for website operation
  • Performance or analytics cookies
  • Functionality cookies
  • Security-related cookies

You may control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

If we use non-essential cookies that require consent under applicable law, we will request consent where required.

8. Analytics and Website Tools

We may use third-party analytics or website service providers to help us understand how visitors use our website and improve website performance.

These providers may collect website usage data, device information, browser information, IP address, and cookie-related information.

If we add or change analytics, advertising, or tracking tools, we may update this Privacy Policy accordingly.

9. Marketing Communications

We may contact business customers or business contacts about products, quotations, order updates, after-sales matters, or related business communications.

We may also send business-related marketing communications where permitted by law.

You may opt out of marketing communications at any time by contacting us at info@firstgameltd.com or following any unsubscribe instructions provided in the message.

Even if you opt out of marketing communications, we may still send important non-marketing messages related to quotations, orders, payments, shipping, customs, after-sales issues, legal notices, or business transactions.

10. How We Share Information

We do not sell personal information.

We may share personal information only where necessary for business operations, legal compliance, or transaction performance.

This may include sharing information with:

  • Suppliers
  • Manufacturers
  • Production partners
  • Packaging providers
  • Warehouses
  • Logistics providers
  • Freight forwarders
  • Shipping carriers
  • Customs brokers
  • Payment providers
  • Banks
  • Professional advisers
  • IT service providers
  • Website hosting providers
  • Analytics providers
  • Government authorities, customs authorities, courts, or regulators where required by law

We only share information that is reasonably necessary for the relevant purpose.

11. International Transfers

Because First Game Limited operates internationally and ships products from China to customers worldwide, personal information may be transferred to, stored in, or processed in countries or regions outside your own country or region.

These countries or regions may have data protection laws different from those in your location.

Where required by applicable law, we will take reasonable steps to protect personal information during international transfers, such as using contractual protections, limiting access, or applying other appropriate safeguards.

12. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

  • The length of our business relationship
  • Order history
  • Payment and accounting requirements
  • Tax and legal requirements
  • Customs and import/export records
  • Warranty or after-sales issues
  • Dispute resolution needs
  • Fraud prevention
  • Legitimate business record keeping

If we no longer need the information, we will delete, anonymize, or securely store it in accordance with our business and legal obligations.

13. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of internet transmission, electronic storage, messaging platform, payment system, or international communication is completely secure.

You are responsible for ensuring that any information you send to us is accurate and sent through appropriate communication channels.

14. Your Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These rights may include:

  • The right to access your personal information
  • The right to correct inaccurate or incomplete information
  • The right to request deletion of your information
  • The right to restrict or object to certain processing
  • The right to data portability
  • The right to withdraw consent where processing is based on consent
  • The right to opt out of certain marketing communications
  • The right to complain to a data protection authority where applicable

To exercise your rights, please contact us at info@firstgameltd.com.

We may need to verify your identity and business relationship before responding to your request.

Some rights may be limited by legal, tax, accounting, customs, contractual, fraud prevention, dispute resolution, or legitimate business requirements.

15. European Economic Area, United Kingdom, and Switzerland Users

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws.

Where applicable, you may have the right to:

  • Request access to your personal data
  • Request correction of your personal data
  • Request deletion of your personal data
  • Request restriction of processing
  • Object to processing based on legitimate interests
  • Request data portability
  • Withdraw consent where consent is the legal basis
  • Lodge a complaint with your local data protection authority

Our processing of business contact information is generally based on contract, pre-contract steps, legitimate business interests, legal obligations, or consent where required.

16. California Privacy Notice

This section applies only where California privacy laws apply to our processing of personal information.

We may collect the following categories of personal information:

  • Identifiers, such as name, email address, phone number, business contact details, shipping address, and IP address
  • Commercial information, such as order history, quotations, invoices, transaction records, and product requirements
  • Internet or network activity information, such as website usage and device information
  • Professional or employment-related information, such as company name, job title, or business role
  • Payment-related information, such as payment confirmation, bank transfer reference, cryptocurrency transaction hash, or payment method details
  • Communications and customer support information
  • Inferences based on business communications, product inquiries, or order history

We use this information for the purposes described in this Privacy Policy, including order processing, quotation, production, payment verification, shipping, after-sales service, customer support, fraud prevention, legal compliance, and business record keeping.

We do not sell personal information.

We do not knowingly share personal information for cross-context behavioral advertising.

If this changes in the future, we will update this Privacy Policy and provide any required notices or choices.

California residents may have rights to request access, correction, deletion, and information about how personal information is collected, used, disclosed, sold, or shared, subject to applicable limitations.

To exercise these rights, please contact us at info@firstgameltd.com.

17. Children’s Privacy

Our website, products, and services are intended for business customers only.

We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete it.

18. Third-Party Websites and Services

Our website or communications may contain links to third-party websites, payment providers, logistics providers, social media platforms, messaging platforms, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

Your use of third-party services is subject to their own privacy policies and terms.

19. Business Transfers

If First Game Limited is involved in a merger, acquisition, restructuring, sale of assets, financing, transfer of business, or similar transaction, personal information may be transferred as part of that transaction.

Where required by law, we will take reasonable steps to protect your information and provide notice of material changes.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on firstgameltd.com with a new “Last updated” date.

Your continued use of our website, communications, or services after the updated Privacy Policy is posted means you acknowledge the updated Privacy Policy.

21. Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us.

First Game Limited
Website: firstgameltd.com
Email: info@firstgameltd.com